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The dark side of standardisation: when is it safer to 'work around' a protocol?

Debbie-Clark

Deborah Clark

Level

PhD

Year awarded

2020

Host university

School of Healthcare
University of Leeds

Background

For many years, standardisation has been regarded as the cornerstone of improving healthcare safety by increasing reliability and reducing variation. Yet, variation in the delivery of healthcare remains high and there are questions around the extent to which unquestioning application of standards supports safe care.

Safety II theory views healthcare as a complex system with safety being regarded as the ability to succeed in varying conditions. At the heart of this theory lies the assumption that variation is not inherently risky, and that complex systems actually rely on adaptations in response to varying conditions to work effectively. This PhD aims to understand how and in what circumstance a flexible approach to safety management supports safety.

Approach

A scoping review will be used to identify when, why, and what type of standards are commonly worked around within healthcare. A focused ethnography within a range of different healthcare settings will then be conducted to observe adherence to or deviation from specified standards. These data will be used to inform a series of stakeholder workshops, aiming to gain a consensus around what are acceptable adaptations (workarounds) and in what circumstances these adaptations to the specified standards can be safely applied. The adapted standard (with workarounds) will then be tested against the exemplar standards in a simulated environment, to explore the impact of workarounds on pre-determined outcomes such as efficiency, teamwork, and safety.

Debbie-Clark

Deborah Clark

Level

PhD

Year awarded

2020

Host university

School of Healthcare
University of Leeds
Debbie is a Critical Care Nurse and Senior Lecturer in Nursing. She gained her BSc in Critical Care Nursing from the University of Sheffield in 2004 and an MSc in Healthcare Education from Sheffield Hallam University in 2016. View full bio