Systems and culture

Taking a whole system approach to understand how quality and safety arise from complex systems and organisational culture.

Systems and culture

Decision-making and operational data for patient flow management

Systems and culture

Improved planning of end-of-life treatment and care

Systems and culture

Communicating evidence to NHS boards

Systems and culture

Developing a visual identification method for people with cognitive impairment in institutional settings

Systems and culture

Improving how differential diagnosis is made, communicated, and recorded in acute care

Systems and culture

Identifying decisions that go into creating composite indicators

Filter outputs

Journal article

Why do systems for responding to concerns and complaints so often fail patients, families and healthcare staff? A qualitative study

04 November 2021

How well is the NHS in England doing at improving openness about quality of care?

12 February 2021

Journal article

Why we should be careful about calling healthcare workers ‘heroes’

Journal article

A qualitative study of design stakeholders’ views of developing and implementing a registry-based learning health system

Journal article

Impacts of operational failures on primary care physicians’ work: A critical interpretive synthesis of the literature

Journal article

Uncovering, creating or constructing problems? Enacting a new role to support staff who raise concerns about quality and safety in the English NHS

31 January 2020

Journal article

A modified Delphi study to identify the features of high quality measurement plans for healthcare improvement projects

20 January 2020

Journal article

Challenges in making standardisation work in healthcare: lessons from a qualitative interview study of a line-labelling policy in the UK

05 December 2019

Journal article

How to improve healthcare improvement: an essay by Mary Dixon-Woods

01 October 2019

Journal article

Combining soft systems methodology, ethnographic observation and discrete-event simulation: A case study in cancer care

Journal article

Implementing an intervention to improve decision-making around referral and admission to intensive care: results of feasibility testing in three NHS Hospitals

Journal article

Conflicting demands on a modern healthcare service: Can Rawlsian justice provide a guiding philosophy for the NHS and other socialised health services?