Resources

This Element focuses on three essential themes in operations management, offering insights into capacity management, the potential of focused work to bring significant benefits, and the importance of managing the interactions between people and processes. Using practical examples, the authors show both the critical role and the limitations of operations management against a backdrop of high demand and resource constraints.

This resource offers clear, practical guidance on the key concepts of spread, scale-up, and sustainability in healthcare improvement. It defines these terms, explains how they overlap, and introduces useful frameworks to help teams successfully implement and maintain improvements. The resource also includes practical questions to guide planning, alongside links to further reading for deeper insights.